IMPERITEL
At peak times agents can't cope — calls are lost, orders fall through. Imperitel SIP trunks handle the load, distribute incoming calls and notify clients.
A solution for the load
Line overload at peak times, lost incoming calls and delayed driver notifications — all of this is solved with one tool, without intermediaries.
Communication infrastructure
Voice infrastructure that won't stop your supply chain
Virtual numbers in any country of your presence — Europe, CIS, Asia, Middle East, Americas.
Guaranteed communication availability. Stable operation even during peak load hours.
As many channels as you need. Seasonal peaks don't disrupt the contact center's work.
OPUS and G.722 codecs for clear sound even on a weak internet connection on the road.
What happens without it
In logistics, communication isn't a convenience, it's an operational necessity. Every missed call costs money
International calls through a regular operator eat up the budget, especially when working with drivers in dozens of countries.
Rent local numbers in the route countries. Drivers receive and make calls without roaming, paying only for SIP traffic at low rates.
A dispute with a carrier, a complaint about a driver or an agent's mistake — without call recordings there's nothing to present and nothing to investigate.
All calls are recorded automatically. Retrieving any conversation takes seconds via the control panel.
Traditional operators require legal documents, contracts and lengthy verification — especially for foreign numbers.
Registration and activation of numbers in any country without a document package. Start taking calls the day you apply.
Morning, shipments, customs — agents can't keep up. Clients hear «busy» and go to competitors.
Scaling for any volume and an incoming call queue. A call won't be lost — it joins the queue and waits for a free operator.
Imperitel benefits
Automatic call recording with storage in the archive. Any conversation can be retrieved in seconds via the control panel.
We connect telephony to any of your CRM or accounting systems via API. Calls and statuses — right in your interface.
No hidden fees or rounding. Especially beneficial for short operational calls — you pay for the actual conversation.
A new region or seasonal growth? Add numbers and channels yourself in the panel — without contacting support.
Direct access to engineers via messenger. Logistics has no days off — and neither does our support.
Process
4 steps to launching communication for the whole delivery chain
A manager will contact you within 10 minutes, clarify routes and volume — without documents or lengthy verification.
Choose DID numbers in the right countries and set up channels for your transport scheme.
Integrate the numbers with your CRM or IP-PBX via API. Our engineers will help with routing setup.
First calls — the day you apply. Add new destinations and volumes as you grow, without downtime.
Leave a request — a manager will contact you within 10 minutes, select channels for your peak and help set up call distribution.
Fill out the form — we reply within 10 minutes