IMPERITEL
Get detailed statistics on calls and employees in real time. Analyze the number of answered and missed calls, duration of conversations, workload and efficiency of each manager — in a single dashboard.
For whom
See how many calls each manager made, how many they missed and how long they talked. Compare results on one screen.
Control wait time, missed-call rate and response speed. Instantly see where the queue is overloaded.
Get a summary report on all calls, sources and employees. Export to Excel in one click — no IT requests.
Statistics and analytics
The manager sees the full picture. Each agent knows their metrics. No manual spreadsheets.
Answered, missed, outgoing, average talk time — for each employee separately.
See how many calls were lost, peak load times and where to reinforce the team.
Average response time, queue wait time, duration of each call.
Where clients come from: which number they call, which region, through which channel.
CDR reports to Excel in one click. Filter by date, employee, number or call type.
Listen to any conversation right in the browser. Quality control without extra tools.
Features
Solutions
Every conversation is recorded automatically with no extra conditions. Transparent statistics and report export.
Full control over conversations: from country analytics to real-time listening.
Connect telephony with your business system. Any CRM integrations and REST API capabilities.
Process
No IT specialists, no waiting
A manager will contact you shortly, clarify the tasks and select a suitable format.
We configure the virtual PBX, set operator rights, IP whitelists and routing rules.
Employees install the app on their phone or PC — and are ready to work right away.
Free trial — connect the PBX and test analytics on your team. No equipment, no prepayment.
Fill out the form — we reply within 10 minutes