IMPERITEL
Stable connectivity for hundreds of concurrent calls — with quality-control tools and performance analytics for every agent.
Statistics and analytics
Monitor line workload and agent performance with zero delay. All tools are web-based.
Recognize yourself?
Lost calls, poor control, and slow database dialing cost you profit. Put communications in order.
Callers hang up waiting for an operator. You lose customers at the very beginning of the journey.
Calls are automatically distributed based on agent workload, skills, or Round Robin logic.
Supervisors don't see what agents are doing, don't know why deals fall through, and can't intervene in real-time.
Connect to active calls in listening, whispering, or barging modes.
Agents copy numbers manually, wasting up to 50% of their time waiting for ringbacks and answering machines.
The system automatically dials the base and connects agents only when the customer has answered.
Calls aren't tied to customer profiles, recordings get lost, and agents spend too much time on manual logs.
We connect your calls to your CRM system — call history and recordings stay right next to the client card.
Process
We guide you through every stage of implementation — from audit to the first successful agent shift
We analyze your business processes, count agent seats, define routing schemes, and clarify CRM requirements.
We set up call routing, wait queues, voice menus (IVR), and connect multichannel phone numbers.
We bind telephony to your CRM or internal ERP. We set up click-to-call and automatic call logs.
We train supervisors, launch the system, and provide 24/7 technical assistance.
Lost calls, poor control, and slow database dialing cost you profit. Put communications in order.
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